Sure, you know about the basic features that come with your PBX systems. Features such as call forwarding, voicemail, call accounting, configurability, etc. But for those who haven’t been able to explore the full extent of their PBX’s features yet, this article will give you an idea of the more advanced PBX features you might have overlooked. Hope this post will teach you how to take full advantage of your business phone system.

1. Consolidation – this takes on the “unified messaging role, bringing together all of your telecommunications devices into a single convenient system. The technology works by linking all of your office devices together, and messages you on the appropriate device based upon your availability.

2. Personnel Locator – need to know exactly where your employees are? PBX systems can keep track of where your employees last interacted with the system, data which will allow you to pinpoint their exact location. Some PBX systems are even going as far as incorporating GPS and RFID technology into their locating software.

3. Email Integration – PBX telephony has the ability to merge with email clients (such as Microsoft Outlook) and retrieve contact information on the various customers you’re on the phone with. This will give you a better idea of who you’re dealing with and how to better serve their needs.

4. Total “Business Intelligence” Integration - Properly incorporating business intelligence and your PBX will allow for more streamlined and targeted customer relations, as employees will immediately know background information about the customer, that customer’s history with the company, past issues they have had and whether they have been flagged as a particularly important or problematic client.

5. Call Routing - this allows for calls to be routed based upon certain criteria including caller importance, length of wait, time of day, day of week, etc. Just as with call holding, caller mapping is the key to an efficient call routing scheme. Unless you know all the variants of calls the your company receives, you cannot begin to create a PBX routing system that will properly treat all of those callers.

6. Analog vs. IP Phones – you can setup your PBX so that calls may be directed to either analog or VoIP phones, depending on which calls would be more cost-efficient.

7. IP Multimedia Subsystem (IMS) - IMS allows users to send and receive multiple types of media across a network rather than just hearing voice on a standard PBX system, or reading text on a SMS system. For instance, you could video conference or give an extensive presentation in real time.

Don't miss a post! Subscribe to the RSS feed or by email today!