Asterisk VOIP Tips

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As I was reading some old news and features on VOIP and related topics, I ran across a feature on Asterisk, which was published about a year ago. The title is “What’s So Great About Asterisk?” and it was an article published on VOIP-NEWS. The main point of the article about Asterisk is that it is open source and that means it is far cheaper than its mainstream counterparts. On the other hand, the article points out that support may not be as reliable for Asterisk as compared to the proprietary versions. This, of course, is an essential consideration for businesses.

The downloaded Asterisk software is community-supported through email and online forums and this works for many folks, Miller said. But for mission-critical businesses he recommends them using Digium’s Asterisk Business Edition for a “fully regression tested” version of Asterisk that comes with 24×7 tech support and complete maintenance and support programs.

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We all know how VOIP can drastically cut costs – both for personal use and business purposes.  When it comes to the latter, however, business owners are always looking for ways to cut down on the costs and yet at the same time, be able to maintain top features for the business.  If the business is big, there is usually no problem – they have the budget for these things.  However, for small businesses, the budget is usually tight.  As a result, they usually have to settle for low-end technology and this includes their phone systems.

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If there is one industry that is currently booming in Asia nowadays, it’s the Business Process Outsourcing/Call Center Industry. Because people in the western world can’t seem to stay long in a call center or telemarketing job, business owners have decided to migrate the operations elsewhere.

And guess what fuels this large enterprise.

Yep, it’s VoIP. Read the rest of this entry »

In any technology solution, the upfront cost, or the initial cost needed even when just want to initially test if the solution will work for your needs is one factor that many business clients consider in their evaluation and purchases. This is true for most solution stack, including PBX/VOIP Solutions.With the advantages and savings that open source solutions such as Asterisk offers, more and more companies feel the need to integrate Internet telephony in their infrastructure. Now, with the latest “offspring” of Digium’s purchase of Switchvox, small businesses can “test the waters” before spending the money on their PBX systems. Thanks to  Switchvox’s Free Edition. It lets potential customers to use the PBX software with zero upfront cost.

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I don’t know how I missed this, but I just came across an excellent Asterisk How-to guide on howtoforge.com, the excellent site that houses an increasing amount of guides of doing many things on Linux. The article is entitled “Installing the Asterisk PBX and The Asterisk Web-Based Provisioning GUI on Linux” and it provides a good step-by-step guide on getting started with Asterisk PBX on your favorite Linux distribution.

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3Com is actively expanding its product offerings by launching new products to cater to all businesses from small businesses to businesses with about 200 users. The three new voice products the company has added to its product listing includes two new VCX Connect models plus the 3Com Asterisk Appliance.

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Digium Inc., the company behind the popular open source VOIP platform Asterisk, has announced that it has acquired Switchvox, a leading provider of IP PBX phone systems for small and medium-sized businesses (SMBs). This acquisition strengthens Digium’s presence in the SMB market and provides even more avenue for the deployment and improvement of its Asterisk-based solutions.

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Asterisk’s userbase has gotten even bigger now that Genesys Telecommunications Laboratories, an Alcatel-Lucent company (PARIS: ALU) and (NYSE: ALU), has announced its decision to support the Asterisk® open source IP PBX platform. According to the president and SEO of Genesys, Wes Hayden, they decided to formally support Asterisk to be able to meet customer demands. Furthermore he stated that, “The increased importance of SIP and standards-based technology has paved the way for using open source for contact centres. We have reached a point where Asterisk and SIP are mature, reliable and proven technologies.”

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